Patient Satisfaction
Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.
High Ratings Mean Highly Satisfied Patients*
Care Centered on Our Patients
Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.
About the Press Ganey Satisfaction Survey
Press Ganey partners with over 55% of all the healthcare systems in the United States, they support over 190,000 Medical Practice Providers in over 70 medical specialties, and administer over 95 million mail, phone and eSurveys a year.
When you receive a survey you can trust your feedback will be used to improve all aspects of your clinical experience. Please take the time to complete the survey and return it. Your opinions about your care are important to us.
*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.
“LOVED it. A great experience!!!They made it so easy. My new best place for surgery!!”
“Super professional, and i felt “in good hands” from before start to after finish.”
“The nurses, the doctor and the support staff were so very caring, pleasant, kind, accommodating and calming, it was far beyond ‘superb’ in terms of medical procedural experiences I’ve had.”
“everything was perfect from check-in to check-out. Everyone was pleasant and professional. My experience couldn’t have better. Thank You”
“My post op nurse Dave was fantastic. He was engaging, very knowledgeable, thorough, and had a great sense of humor. My son who is a surgical nurse practitioner was extremely impressed with his knowledge, presentation, and generally how he treated me. Dave made me feel comfortable and confident leaving the facility.”
“The staff, facility and total concern for the patient is over the top.”
“EXCELLENT, easy in easy out. Outstanding staff. Lots of follow up after the procedure.”
“Truly an A+ experience. The same was experienced by my wife when she has surgery at your facility twice.”
“I had a very good experience… when I woke up in recovery I felt dizzy and nauseous, my nurse was right on it and gave me something to make me feel better…. and I had less pain than I had anticipated!! Thank you”
“I am extremely satisfied with everything regarding my visits so far. Everyone has been very understanding, sensitive and helpful with every aspect of the process!!”
“The staff were very professional. They took extra effort to ensure my comfort and ease any apprehension about having surgery. They took time to answer all my questions.”
“I have had treatment several times at this facility. I am always impressed and grateful for the professionalism and sincere concern by everyone from clerks, nurses and docs. thanks!”
“I was very pleased with my experience at BOSS. Everything went smoothly. Entire team, from clerical to post op staff was top notch. Anesthetist was patient and answered my questions as I has a similar procedure elsewhere that had a very different outcome. My surgeon, Dr Miller was outstanding. I will not have extensive scarring as I now have from other previous debacle on opposite shoulder.”