Patient Experience
Our Patient Experience Scores Exceed National Average
Our patients always come first and are at the center of everything that we do. This is why our patient experience ratings exceed the national averages. How do we assess patient experience? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing the highest quality of care.
High Ratings Mean Highly Satisfied Patients*
Care Centered on Our Patients
Press Ganey is one of the programs we voluntarily participate in to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center, we choose to make those results available to our new and current patients.
About the Press Ganey Patient Experience Survey
Press Ganey partners with more than 55% of all the healthcare systems in the United States, supports more than 190,000 Medical Practice Providers in over 70 medical specialties and administers more than 95 million mail, phone and eSurveys a year.
When you receive a survey, you can trust your feedback will be used to improve all aspects of your clinical experience. Please take the time to complete the survey and return it. Your opinions about your care are important to us.
*Jan – Dec 2023, Source: Press Ganey Top Box Patient Experience. National Benchmark for Patient Experience and Likelihood to Recommend are 88% and 85% respectively.
“I am so grateful for the care and orthopedic expertise provided me through BSSC. Amazing surgical, anesthesia, and nursing care. Everyone was knowledgeable, professional, courteous, caring, and compassionate. Keep up the amazing work from a medical and psychological standpoint with your patients!!! Thank you for your most amazing efforts and service, Amy Houle”
“The facilities were nice, and all the staff were helpful and freindly. This was my first surgery, and eveyone explained the procedure, and related matters well. Clear written instructions covered verbal instructions as to what to expect following surgery, and how to take it easy. I was very pleased with the experience, would recommend to others, will recommend to a friend potentially facing the same surgery, and can’t think of anything that I would change.”
“Access to the facility is excellent. It was easy to go through the surgical process, from checking in to checking out, in part (I believe) due to the smaller size of the facility versus a hospital. This was my second surgery at this location with equally great service. I found the admin staff, the nurses, and the doctor to be fully involved in making my surgery the best possible experience. Thank you!”
“I have had several surgeries in hospitals found my experience here extremely positive. Facility was great – much easier to get to and navigate than hospital and no exposure to sock people. My surgeon and all the other medical staff I interacted with were first rate. consider me a fan of this facility – though I’m not hoping to go back:)”